Need a hand?
Email support@flakproof.ai for payment, report access, refund or privacy requests.
Include your order number, the email used at checkout and a short description of the problem. Never send card details, passwords or 2FA codes. You do not need to attach your deck.
If checkout succeeded but your credit is missing, return to purchases and refresh payment status. Do not pay again. We can investigate the payment confirmation using your receipt.
For an interrupted analysis, choose Recover analysis and re-upload the same file with the same settings. Active requests may take up to ten minutes before a safe retry is available.
To remove saved reports, use Delete deck history in your purchases. This also removes their revisions and saved feedback and ends remaining included access. For broader data requests, email us.